Aqua Illinois Launches New Customer Assistance Program
Aqua Illinois, an Essential Utilities company, today launched its new Customer Assistance Program (CAP) to help income-eligible customers save on water and wastewater bills. Qualifying customers can receive a 70 percent discount on their water and wastewater usage.
The year-round program will be administered in partnership with Dollar Energy Fund (DEF).
“We are proud to introduce this new program to support our Illinois customers facing
financial challenges,” said Rita Black, Director of Community Assistance Programs, in a press release.
“Sometimes we all need a helping hand, and this program is designed to do just that. We strongly encourage customers who may qualify to learn more about the program and apply today.”
Eligibility is based on household income. Customers can use the income calculator to check their eligibility status and reference the income guidelines* below:
Household Size Gross Monthly Income Gross Annual Income
1 $1,956 $23,475
2 $2,644 $31,725
3 $3,331 $39,975
4 $4,019 $48,225
5 $4,706 $56,475
6 $5,394 $64,725
7 $6,081 $72,975
8 $6,769 $82,225
For each additional
person add:
$688 $8,250
*Income before taxes.
How to Apply:
Applying for CAP is quick and easy. Customers can:
Visit the CAP page on Aqua’s website to learn more about the program
Visit the DEF website to complete their application
Call 1-888-282-6816 for assistance.
This new program is available to low-income eligible customers through a low-income
tariff approved by the Illinois Commerce Commission. Aqua has multiple additional
programs to support customers in need. Visit AquaWater.com to learn more.